Terms

About us

This website is run by Nande Caribbean Restaurant Ltd, trading as Nandé Afro-Caribbean Kitchen, 15 Victoria Road, Romford RM1 2JT. Contact us at nandecaribbean@aol.com or on 01708 897750.

Ordering

Your order is an offer to buy. The contract is made when we accept it — you will see the order move to “Accepted” and receive a confirmation. We may decline an order, for example if a dish has sold out or we cannot deliver to you, and will refund anything you have paid for it. Collection and delivery times are estimates.

Prices and payment

Prices are in pounds sterling and include VAT where it applies. Any delivery charge is shown before you pay. Online card payments are processed securely by Stripe. Tips are optional and are passed to our staff in full.

Allergies and dietary needs

Our food is prepared in a kitchen that handles nuts, peanuts, fish, shellfish, gluten, egg, milk and other allergens, so we cannot guarantee that any dish is completely free from them. Please check the allergen guide, tell us about any allergy when you order, and call us if you are unsure.

Alcohol

It is an offence for anyone under 18 to buy alcohol, or to buy it for someone under 18. We operate Challenge 25: if you look under 25 you will be asked for photo ID when your order is handed over, and alcohol will be removed from the order and refunded if you cannot show it.

Cancellations and refunds

Freshly prepared food is made to your order, so the usual 14-day right to cancel for online purchases does not apply. You can cancel free of charge until we start preparing your order — call us straight away on 01708 897750.

If something is wrong or missing, tell us on the day and we will put it right with a replacement or a refund. Card refunds go back to the card you paid with and usually show within 5–10 working days. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015.

Delivery

Please make sure someone is available at the address to receive the order and give the driver your delivery PIN. If we cannot hand the order over after reasonable attempts to reach you, it may be treated as delivered.

Table bookings and events

A booking is confirmed when we tell you it is. For larger groups and events we may ask for a deposit, which is taken off your bill on the day. Please give us at least 24 hours’ notice if your plans change; deposits for bookings cancelled later than that, or for no-shows, may be kept.

Your account and your data

Keep your password private and tell us if you think someone else has used your account. How we use your personal data is set out in our privacy notice.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.